Auto Service Concierge: Customer Experience Lead

Hireology; Vernon (Wyoming County); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement

Comprehensive insurance coverage

401(k) plan

Paid time off

Short-term disability

Life insurance

Family-oriented culture

Job summary

C. Harper Auto Group in Vernon, NY is seeking a dedicated Service Concierge to greet customers and manage the service process from pickup to return. You will coordinate vehicle transport, scheduling, and communication to ensure a seamless, positive experience.

Join a family‑owned dealership with a strong community presence. You’ll work closely with the service team, handle logistics, and uphold our commitment to exceptional customer service and safety.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with clean record.
• Excellent communication skills.
• Ability to drive and perform vehicle prep tasks.
• Attention to detail in records.

Responsibilities

• Transport customer vehicles between homes and dealership.
• Interact professionally with customers during pickups/drop-offs.
• Utilize Driver Q App to manage pickups/returns.
• Prepare vehicles (wash, vacuum, final inspections).
• Maintain accurate movement/service records.
• Adhere to traffic laws and safety protocols.
• Collaborate with service team on pickups/deliveries.

Skills

Leadership Abilities

Customer Service Expertise

Technical Proficiency

Positive Attitude

Driving Skills

Communication Skills

Attention to Detail

Reliability

Driver's License

Adaptability

Physical Stamina

Education

High school diploma or equivalent

Tools

Red Cap

Outlook

Google Sheets

Job description

C. Harper Auto Group in Vernon, NY is seeking a dedicated Service Concierge to greet customers and manage the service process from pickup to return. You will coordinate vehicle transport, scheduling, and communication to ensure a seamless, positive experience.

Join a family‑owned dealership with a strong community presence. You’ll work closely with the service team, handle logistics, and uphold our commitment to exceptional customer service and safety.