Auto Service Concierge: Customer Care & Scheduling

Hendrick Automotive Group; Pleasanton (CA); On-site; USD 18,000 - 28,000; Full time

Job summary

East Bay BMW in Pleasanton, CA is seeking a courteous Service Drive Attendant to greet customers, assist with vehicle check-in, and coordinate service activities with advisors and technicians.

You will help identify required maintenance, review documentation, process payments, and schedule appointments while maintaining a clean, safe work area and upholding company standards.

Training, adherence to safety rules, and embodying East Bay BMW's core values are essential to success in this role.

Qualifications

• High school diploma or GED preferred.
• Ability to perform duties in a dealership service environment.

Responsibilities

• Greet customers in the service drive area and assist them with the process of checking vehicle in for service.
• Assist Service Advisor by working with customer and technician to identify required maintenance.
• May advise customers on necessary and recommended services.
• May offer additional services and repairs to customers.
• Assists with moving vehicles.
• Processes payment and returns keys for completed services.
• Schedules appointments with customer.

Skills

Customer service

Friendly demeanor

Education

High School Diploma

Job description

East Bay BMW in Pleasanton, CA is seeking a courteous Service Drive Attendant to greet customers, assist with vehicle check-in, and coordinate service activities with advisors and technicians.

You will help identify required maintenance, review documentation, process payments, and schedule appointments while maintaining a clean, safe work area and upholding company standards.

Training, adherence to safety rules, and embodying East Bay BMW's core values are essential to success in this role.