Service Assistant

Hendrick Automotive Group; Pleasanton (CA); On-site; USD 18,000 - 28,000; Full time

Job summary

East Bay BMW in Pleasanton, CA is seeking a courteous Service Drive Attendant to greet customers, assist with vehicle check-in, and coordinate service activities with advisors and technicians.

You will help identify required maintenance, review documentation, process payments, and schedule appointments while maintaining a clean, safe work area and upholding company standards.

Training, adherence to safety rules, and embodying East Bay BMW's core values are essential to success in this role.

Qualifications

• High school diploma or GED preferred.
• Ability to perform duties in a dealership service environment.

Responsibilities

• Greet customers in the service drive area and assist them with the process of checking vehicle in for service.
• Assist Service Advisor by working with customer and technician to identify required maintenance.
• May advise customers on necessary and recommended services.
• May offer additional services and repairs to customers.
• Assists with moving vehicles.
• Processes payment and returns keys for completed services.
• Schedules appointments with customer.

Skills

Customer service

Friendly demeanor

Education

High School Diploma

Job description

East Bay BMW

Location: 4350 Rosewood Dr, Pleasanton, California 94588

Summary:

Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

include the following:

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
• Assists Service Advisor by working with customer and technician to identify required maintenance.
• May advise customers on necessary and recommended services.
• May offer additional services and repairs to customers.
• Assists with moving vehicles.
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• o GED
• √ High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree