Auto Service Concierge & Customer Advocate

APCO Holdings; Walhalla (SC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Excellent benefits

Equal opportunity employer

Job summary

APCO Holdings in Walhalla, SC seeks a Service Advisor to greet customers, schedule appointments, and serve as the liaison between customers and service technicians. The role emphasizes excellent customer service, accurate cost estimates, and follow-up on repairs.

Experience is preferred but not required; compensation is based on experience and competes with the retail automotive market. The dealership offers excellent benefits and equal opportunity employment.

Qualifications

• Experience is preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to explain repairs and costs to customers clearly.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customers and clearly articulate repair needs to technicians.
• Upsell services with low-pressure, high-integrity approach.
• Provide accurate estimates of repair and maintenance costs.
• Keep customers informed of progress on repairs.
• Explain repairs and costs to customers clearly.

Skills

Customer service

Communication

Problem solving

Job description

APCO Holdings in Walhalla, SC seeks a Service Advisor to greet customers, schedule appointments, and serve as the liaison between customers and service technicians. The role emphasizes excellent customer service, accurate cost estimates, and follow-up on repairs.

Experience is preferred but not required; compensation is based on experience and competes with the retail automotive market. The dealership offers excellent benefits and equal opportunity employment.