Service Advisor: Auto Care & Customer Experience Pro

Servco Pacific Inc.; Kailua (HI); On-site; USD 41,000 - 49,000; Full time

Job summary

Servco Pacific Inc. in Kailua, Hawaii, invites you to join Servco Toyota Kona as a Service Consultant who welcomes customers and guides them through service options.

You will liaise between technicians and customers, estimate costs, book repairs, and keep customers informed of progress; prior experience in sales or customer service and a valid driver's license are preferred. The role offers a base monthly pay with commission and a path to grow in a busy, customer‑facing automotive service

Qualifications

• High school diploma or equivalent required.
• Minimum one year of sales or customer service experience.
• Strong communication and customer relations skills.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Serve as liaison between technicians and customers to explain work required.
• Review vehicle records and inspect vehicle to assess additional services.
• Provide accurate cost and time estimates and obtain customer approval.
• Monitor service status and keep the customer informed.
• Book and close repair orders in a timely manner.
• Arrange loaner vehicles if needed.
• Follow up on back-ordered parts and schedule return visits.
• Verify all requested items are completed and payment is made before return.

Skills

Customer service

Sales

Communication

Education

High school diploma

Job description

Servco Pacific Inc. in Kailua, Hawaii, invites you to join Servco Toyota Kona as a Service Consultant who welcomes customers and guides them through service options.

You will liaise between technicians and customers, estimate costs, book repairs, and keep customers informed of progress; prior experience in sales or customer service and a valid driver's license are preferred. The role offers a base monthly pay with commission and a path to grow in a busy, customer‑facing automotive service