Auto Service Call Center Agent – Scheduling

Parkway Ford; Winston-Salem (NC); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Benefits package (medical, dental, 401

Job summary

Parkway Ford in Winston-Salem seeks a motivated Service Department Call Center Representative to handle inbound and outbound calls, schedule appointments, and support service advisors. This full-time on-site role emphasizes delivering an exceptional customer experience and maintaining accurate customer records in the dealership system.

Ideal candidates have prior call center or dealership customer service experience, strong phone etiquette, and the ability to multitask in a fast-paced

Qualifications

• Prior call center or dealership customer service experience preferred.
• Strong phone etiquette and clear communication.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Basic computer skills; DMS experience is a plus.

Responsibilities

• Answer inbound service calls professionally and courteously.
• Schedule service appointments accurately and efficiently.
• Make outbound calls to confirm appointments and support campaigns.
• Communicate with Service Advisors and management.
• Update customer information in the dealership management system.
• Provide basic service information and route calls correctly.
• Deliver a positive customer experience on every interaction.

Skills

Phone etiquette

Multitasking

Customer service

Team-oriented

Basic computer skills

DMS experience (dealership)

Tools

Dealership DMS

Job description

Parkway Ford in Winston-Salem seeks a motivated Service Department Call Center Representative to handle inbound and outbound calls, schedule appointments, and support service advisors. This full-time on-site role emphasizes delivering an exceptional customer experience and maintaining accurate customer records in the dealership system.

Ideal candidates have prior call center or dealership customer service experience, strong phone etiquette, and the ability to multitask in a fast-paced