Customer Service Call Center

Parkway Ford; Winston-Salem (NC); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Benefits package (medical, dental, 401

Job summary

Parkway Ford in Winston-Salem seeks a motivated Service Department Call Center Representative to handle inbound and outbound calls, schedule appointments, and support service advisors. This full-time on-site role emphasizes delivering an exceptional customer experience and maintaining accurate customer records in the dealership system.

Ideal candidates have prior call center or dealership customer service experience, strong phone etiquette, and the ability to multitask in a fast-paced

Qualifications

• Prior call center or dealership customer service experience preferred.
• Strong phone etiquette and clear communication.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Basic computer skills; DMS experience is a plus.

Responsibilities

• Answer inbound service calls professionally and courteously.
• Schedule service appointments accurately and efficiently.
• Make outbound calls to confirm appointments and support campaigns.
• Communicate with Service Advisors and management.
• Update customer information in the dealership management system.
• Provide basic service information and route calls correctly.
• Deliver a positive customer experience on every interaction.

Skills

Phone etiquette

Multitasking

Customer service

Team-oriented

Basic computer skills

DMS experience (dealership)

Tools

Dealership DMS

Job description

Parkway Ford is seeking a motivated, professional, and customer-focused Service Department Call Center Representative to join our growing team. This role is critical to delivering an exceptional customer experience by handling incoming and outgoing service calls, scheduling appointments, and supporting our service advisors.

Responsibilities:

• Answer inbound service calls in a professional and courteous manner
• Schedule service appointments accurately and efficiently
• Make outbound calls to confirm appointments, follow up with customers, and assist with service campaigns
• Communicate clearly with Service Advisors and management
• Update and maintain customer information in the dealership management system
• Provide basic service information and direct calls appropriately
• Deliver a positive, consistent customer experience on every interaction

Qualifications:

• Previous call center, customer service, or automotive dealership experience preferred
• Strong phone etiquette and communication skills
• Ability to multitask in a fast-paced environment
• Professional demeanor with a customer-first mindset
• Basic computer skills; dealership DMS experience a plus
• Reliable, punctual, and team-oriented

What We Offer:

• Competitive pay
• Full-time position with stable hours
• Benefits package (medical, dental, vision, PTO, 401(k)
• Opportunity to grow within a respected dealership
• Supportive team environment