Customer Service Call Center

CanadaOne Auto Group; Winston-Salem (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Full-time position with stable hours

Benefits package (medical, dental, viz

Job summary

Parkway Ford in Winston-Salem, NC is seeking a motivated, professional Service Department Call Center Representative to handle incoming and outgoing service calls, schedule appointments, and support our service advisors. You will help deliver an exceptional customer experience on every interaction.

The ideal candidate has call center or automotive dealership experience, strong communication and multitasking abilities, basic computer skills, and a customer-first mindset.

Qualifications

• Previous call center or automotive dealership experience preferred.
• Strong communication and phone etiquette.
• Ability to multitask in a fast-paced environment.
• Customer-first mindset with reliable, punctual work ethic.

Responsibilities

• Answer inbound service calls professionally and courteously.
• Schedule service appointments accurately and efficiently.
• Make outbound calls to confirm appointments and follow up on service campaigns.
• Communicate clearly with Service Advisors and management.
• Update and maintain customer information in the dealership system.
• Provide basic service information and route calls appropriately.
• Deliver a positive customer experience on every interaction.

Skills

Call center experience

Customer service

Phone etiquette

Multitasking

Professional demeanor

Team oriented

Basic computer skills

Tools

Dealership DMS

Job description

Parkway Ford is seeking a motivated, professional, and customer-focused Service Department Call Center Representative to join our growing team. This role is critical to delivering an exceptional customer experience by handling incoming and outgoing service calls, scheduling appointments, and supporting our service advisors.

Responsibilities:

• Answer inbound service calls in a professional and courteous manner
• Schedule service appointments accurately and efficiently
• Make outbound calls to confirm appointments, follow up with customers, and assist with service campaigns
• Communicate clearly with Service Advisors and management
• Update and maintain customer information in the dealership management system
• Provide basic service information and direct calls appropriately
• Deliver a positive, consistent customer experience on every interaction

Qualifications:

• Previous call center, customer service, or automotive dealership experience preferred
• Strong phone etiquette and communication skills
• Ability to multitask in a fast-paced environment
• Professional demeanor with a customer-first mindset
• Basic computer skills; dealership DMS experience a plus
• Reliable, punctual, and team-oriented

What We Offer:

• Competitive pay
• Full-time position with stable hours
• Benefits package (medical, dental, vision, PTO, 401(k)
• Opportunity to grow within a respected dealership
• Supportive team environment