Business Development Representative / Full Time Service BDR - Easton KIa

The Hertrich Family of Automobile Dealerships; Easton (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision & life

Disability coverage

Paid time off

401(k) with match

Employee vehicle purchase discounts

Job summary

The Hertrich Family of Automobile Dealerships is hiring for a Full-Time role in Easton, MD. This position supports the Service Department with calls, CRM-driven leads, and report generation while ensuring a positive customer experience.

Ideal candidates will have a High School Diploma or GED, strong communication, and a practical comfort with computer systems. A competitive hourly range is offered with potential performance bonuses and comprehensive benefits across the Hertrich network.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Comfortable using CRM tools and maintaining records.

Responsibilities

• Handle inbound and outbound calls to support the Service Department and appointment scheduling.
• Capture and follow up on service leads using CRM tools.
• Maintain accurate records of customer interactions and follow ups.
• Generate daily, weekly, and monthly reports for management.
• Provide a friendly, professional, high-energy experience on all calls.
• Additional duties as assigned.

Skills

Customer service

Communication

CRM usage

Record keeping

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Job description

Income Ranges from Position is from $16 to $20 Hourly plus optional performance bonus by location.

Address:7677 Ocean Gateway Easton, MD 21601 / Contact 302-648-JOBS (5627) with any questions.

Service Department Business Development Representative / Customer Service Representative / Internet Representative

Hertrich Family of Automobile Dealerships

Full-Time Opportunity

Are you a motivated, customer-focused individual looking to grow with a reputable company? This could be the opportunity for you!

Hertrich Kia of Easton is excited to announce our Brand-New, 14,000 square foot State-of-the-Art Kia Dealership!

We are thrilled to offer you the opportunity to drive your automotive service career to the top at their new, customer-focused dealership! This exciting upgrade includes a spacious showroom, expanded inventory, and a 10-bay Service Shop - all designed to elevate the customer experience.

A spacious showroom + huge overstocked inventory = more customers, more car sales, and more work for our shop!

Why Hertrich?

• Family-owned and operated for over 60 years
• 24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states
• Industry leader with proven stability and growth
• Strong community involvement supporting 90+ local organizations
• Entrepreneurial culture focused on performance and excellence
• Clear pathways into growth, success and career advancement

What We Offer

• Competitive income with performance opportunity
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coveragePaid vacation, holidays, and personal/sick days
• 401(k) with employer match
• Employee vehicle purchase discounts.

Key Responsibilities

• Handle inbound and outbound calls to support the Service Department, including appointment confirmations, service reminders, and follow-ups.
• Use Dealership Customer Relationship Management (CRM) tools to capture and follow up on service leads.
• Maintain accurate records of customer interactions and follow up as needed.
• Generate daily, weekly, and monthly reports as requested by management.
• Provide a friendly, professional, and high-energy experience on all calls to ensure customer satisfaction.
• Additional duties as assigned.

Ideal Candidate

• Highly motivated with a strong desire to succeed.
• Excellent communication skills and ability to build rapport with customers.
• Comfortable with computer systems and internet use.
• Energetic, enthusiastic, and able to maintain a positive attitude.
• Organized with a strong attention to detail.
• Able to work flexible hours, including evenings and weekends.
• A self-starter with a customer-first mentality.
• High School Diploma or GED required.

Join Our Team!

We value diversity and are an equal-opportunity employer. Hertrich is committed to maintaining a drug-free workplace and providing an inclusive culture that fosters growth for all.