Auto Service BDC Specialist — Employee-Owned, Paid Time Off

Fitzgerald Toyota Gaithersburg; Gaithersburg (MD); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation plan

Employee-owned — free shares

Positive and family friendly Atmos

Proven training program

Paid Time Off

Health, Dental, 401k

Job summary

Fitzgerald Toyota Gaithersburg is seeking a Customer Service Representative for our Service Department. We are adding BDC Representatives to manage rising traffic and deliver exceptional customer service. Training will be provided, and prior automotive experience is not required.

Hospitality, call center, and related service backgrounds are encouraged to apply. Join a team that values employee ownership, a supportive atmosphere, and a proven training program.

Qualifications

• No automotive experience required; professional training will be provided.
• Hospitality, call center, telemarketing, customer service, mortgage, financial, and insurance backgrounds encouraged to apply.

Responsibilities

• Answer all incoming calls per script and schedule sales appointments.
• Make outbound calls.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on the appointment board in BDC.
• Reschedule no-show customer appointments.
• Follow up with Sales or Service to confirm outcomes.
• Schedule future contact as needed.
• Update customer changes in the database.
• Generate letters, postcards, and emails to schedule reminders.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Email and phone contact to schedule appointments.
• Follow up on internet customer emails per schedule.
• Notify departments when an appointment is scheduled.
• Assist with other duties as assigned.
• Meet or exceed monthly goals.

Job description

Fitzgerald Toyota Gaithersburg is seeking a Customer Service Representative for our Service Department. We are adding BDC Representatives to manage rising traffic and deliver exceptional customer service. Training will be provided, and prior automotive experience is not required.

Hospitality, call center, and related service backgrounds are encouraged to apply. Join a team that values employee ownership, a supportive atmosphere, and a proven training program.