Auto Service BDC Specialist - Employee-Owned & PTO

Fitzgerald Auto Malls; Gaithersburg (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employee-owned shares

Paid time off

Health insurance

Dental insurance

401k

Job summary

Fitzgerald Auto Malls in Gaithersburg, MD is hiring a Customer Service Representative for our Service Department. The role focuses on answering calls, scheduling appointments, and following up with customers to ensure a positive service experience.

No automotive experience is required; comprehensive training is provided. This is an employee-owned company offering a supportive team, benefits, and opportunities for growth.

Qualifications

• Customer service orientation and communication skills.
• Ability to follow scripts and schedules.
• Comfort with outbound and inbound calls.

Responsibilities

• Answer incoming calls per script and schedule appointments.
• Make outbound calls.
• Schedule follow-up contacts if no appointment is made.
• Coordinate appointments for Sales and Service.
• Update appointment board and reschedule no-shows.
• Follow up with departments to confirm outcomes.
• Generate follow-up reminders and communications.
• Meet or exceed monthly goals.

Skills

Customer service

Call center

Hospitality

Telemarketing

Job description

Fitzgerald Auto Malls in Gaithersburg, MD is hiring a Customer Service Representative for our Service Department. The role focuses on answering calls, scheduling appointments, and following up with customers to ensure a positive service experience.

No automotive experience is required; comprehensive training is provided. This is an employee-owned company offering a supportive team, benefits, and opportunities for growth.