Auto Service BDC & Scheduling Specialist

Autobahn Imports LP; Fort Worth (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

401k match

Lease payment assistance

Anniversary bonuses

Recognition programs

Job summary

Autobahn Fort Worth, TX is seeking a BDC Service Representative to join our automotive service team. You’ll handle inbound/outbound calls, provide introductory information to service clients, and help schedule and confirm service appointments to ensure a smooth experience.

We value clear communication, organization, and a friendly, professional demeanor. You will work with service advisors and the wider team, track client interactions in our CRM, and follow up to sustain client satisfaction and

Qualifications

• Multitasking and organizational skills.
• Excellent communication skills, both written and verbal.
• Patience, compassion and empathy.
• Professional, well-groomed personal appearance.
• Clean driving record & valid driver’s license.
• Willing to submit and pass pre-employment background check and drug screen.

Responsibilities

• Provide introductory information to prospective and existing service clients.
• Schedule and confirm service appointments.
• Follow up with clients to ensure satisfaction and retention.
• Handle inbound and outbound calls, emails, and service inquiries.
• Determine the best way to address client needs and concerns.
• Communicate with service advisors and internal teams to support workflow.
• Track appointments and client interactions in CRM systems.
• Escalate concerns as needed to ensure timely resolution.

Skills

Customer service

Communication

Time management

Organizational skills

Patience & empathy

Job description

Autobahn Fort Worth, TX is seeking a BDC Service Representative to join our automotive service team. You’ll handle inbound/outbound calls, provide introductory information to service clients, and help schedule and confirm service appointments to ensure a smooth experience.

We value clear communication, organization, and a friendly, professional demeanor. You will work with service advisors and the wider team, track client interactions in our CRM, and follow up to sustain client satisfaction and