AUTO Service BDC Customer Care Specialist

Vara Chevrolet; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance (75% premium covered

401(k) with employer match

Paid time off

Major holidays and floating holidays

Sick leave

Vacation after 1 year

Vacation after 2 years

Flexible schedule

Job summary

Vara Chevrolet in San Antonio, TX is seeking a Service Business Development Coordinator to be the welcoming voice of our service department. You will answer calls, schedule appointments, and provide timely status updates to customers.

The requirements include at least one year in customer service, a high school diploma, and a valid driver’s license. Spanish speakers are preferred, and dealership experience is a plus. This is a full-time, on-site position with a 5-day work week.

Qualifications

• At least one prior role in customer service.
• Excellent communication, reliability, and a collaborative mindset.
• High school diploma or equivalent.
• Valid driver’s license and a positive attitude.
• Spanish speaker preferred; dealership experience preferred.

Responsibilities

• Answer incoming service calls and schedule appointments.
• Provide timely status updates to customers.
• Monitor and respond to inquiries across tools and email.
• Contact past and current customers about recalls and maintenance.
• Re-engage customers who declined services or parts.
• Create internal repair orders and manage loaner vehicles.
• Other tasks as assigned by manager.

Skills

Communication

Reliability

Team-oriented

Education

High school diploma or equivalent

Tools

Customer service tools

Job description

Service Business Development Coordinator

Location: Vara Chevrolet (IH-35 South, San Antonio TX 78224)

Schedule: Full-Time | 5-day work week with alternating Saturdays | Closed Sundays

About The Role

Vara Chevrolet is growing, and we are looking for a Service Business Development Coordinator to be the welcoming voice of our service department. If you have a positive, "can-do" attitude and love helping people, we want to hear from you!

Key Responsibilities

• Customer Communication: Answer incoming service calls, schedule appointments, and provide timely status updates.
• Inquiry Management: Monitor and respond to customer inquiries across BDC tools, automated systems, and email.
• Outbound Outreach: Contact past and current customers regarding factory recalls and recommended maintenance.
• Service Follow-Ups: Re-engage customers who previously declined services, recalls, or special-order parts.
• Administrative Support: Create internal repair orders and manage loaner vehicle services.
• Other tasks assigned by manager.

Qualifications

• Experience: At least one prior role in customer service.
• Skills: Excellent communication, strong reliability, and a collaborative, team-first mindset.
• Education: High school diploma or equivalent.
• Requirements: Valid driver's license and a positive attitude.
• Spanish speaker is preferred
• Dealership experience is preferred

Compensation & Benefits

• Medical: Company covers 75% of employee medical insurance premiums.
• Retirement: 401(k) with employer match.
• Paid Time Off:
• Major holidays, floating holidays, and a 3-day Easter weekend.
• Sick leave.
• 5 days paid vacation after 1 year.
• 10 days paid vacation after 2 years.
• Additional Perks: Affordable dental, vision, and supplemental insurance options, plus a flexible schedule.

Vara Chevrolet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At-will employer.