Service Advisor/Consultant

Ancira Chevrolet; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Disability Insurance

Life Insurance

Paid Time Off

Paid Holidays

401k match

Employee Discounts

Employee Assistance Program

Job summary

Ancira Chevrolet San Antonio is seeking an experienced Service Advisor/Consultant to join our Service Team. You will be the primary contact for customers during intake and repairs, coordinating service requests and delivering an exceptional customer experience.

Schedule: Monday–Friday during operating hours 7:00 AM–7:00 PM, with every 3rd Saturday. The role requires strong communication, attention to detail, and ability to work with technicians to ensure timely repairs.

Qualifications

• Minimum 1 year of experience as a Service Advisor, Estimator, or in a related automotive service role.
• Must live within a 45-minute commute of the dealership
• Valid driver’s license with ability to meet insurability requirements
• Must be legally eligible to work in the United States
• Ability to pass pre-employment and random drug testing

Responsibilities

• Serve as the primary point of contact for customers during the service intake and repair process
• Perform a thorough customer walk-around, including greeting, appointment confirmation, and confirming the customer’s concern
• Communicate recommended services using dealership technology and tools
• Follow up on declined services to support timely vehicle maintenance
• Maintain consistent customer follow-up to reinforce trust and satisfaction
• Coordinate with technicians and service management to ensure timely repairs
• Document all service activity accurately in dealership systems

Skills

Customer service

Communication

Attention to detail

Coachable mindset

Team player

Work eligibility

Job description

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service-and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.

Job Description

Ancira Chevrolet San Antonio as an immediate opening for an experiencedService Advisor / Consultant to join our Service Team. This role is dedicated to the intake and coordination of automotive repair service requests while delivering an exceptional customer experience.

Schedule: Monday-Friday during operating hours of 7:00 AM-7:00 PM, with availability to work every 3rd Saturday. Schedule will be assigned within these business hours.

Benefits

• Health, Dental & Vision Insurance
• Disability Insurance, Life Insurance
• Paid Time Off
• Paid Holidays
• 401k with Employer Match
• Employee Discounts
• Employee Assistance Program

Key Responsibilities

• Serve as the primary point of contact for customers during the service intake and repair process
• Perform a thorough customer walk-around, including:
  • Friendly meet and greet and appointment confirmation
  • Identification and confirmation of the customer’s primary concern
  • Mileage verification, vehicle start-up, cluster warning light check, steering and visual inspection
  • Inspection of tires, wipers, under-hood components, and maintenance indicators
  • Identification of visible damage and offering free repair estimates through the on-site Collision Center
• Clearly communicate recommended services using dealership-provided technology and tools
• Follow up on declined services with automated and personal communication to support timely vehicle maintenance
• Maintain consistent, conscientious customer follow-up to reinforce trust and satisfaction
• Coordinate with technicians and service management to ensure timely execution of repairs
• Document all service activity accurately in dealership systems

Qualifications

• Minimum 1 year of experience as a Service Advisor, Estimator, or in a related automotive service role
• Must live within a 45-minute commute of the dealership
• Strong customer service and communication skills
• Detail-oriented with a focus on communication and delivering quality service experience
• Comfortable utilizing dealership technology to enhance customer communication and follow-up
• Coachable mindset with a strong desire to learn and improve
• Outcome-driven with the ability to thrive in a performance-based environment
• Team-oriented, collaborative, and professional in all interactions
• Valid driver's license with ability to meet insurability requirements
• Must be legally eligible to work in the United States
• Ability to pass pre-employment and random drug testing

EOE