Service BDC / Guest Experience Coordinator - Ford of Boerne

Chevroletoffredericksburg; Boerne (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Chevroletoffredericksburg is seeking a Service BDC & Guest Experience Coordinator to join our Service Department. This role focuses on driving service appointments, supporting Service Advisors, coordinating Service Valet and loaner vehicles, and maintaining accurate service records.

The successful candidate will be highly organized, detail-oriented, and professional, with strong communication skills. Prior dealership or customer service experience is a plus; training is provided.

Qualifications

• Experience in customer service or dealership operations preferred.
• Strong organizational skills and attention to detail.
• Able to manage multiple tasks in a fast-paced environment.
• Professional and positive demeanor with good communication.
• Able to work as part of a team and handle administrative tasks.

Responsibilities

• Handle inbound service calls and assist guests with scheduling service appointments
• Answer guest questions and provide professional communication
• Promote, schedule, and coordinate Service Valet appointments
• Manage the service loaner vehicle process, including scheduling, records, documentation, and vehicle tracking
• Follow up with guests regarding their service experience and help support overall guest satisfaction
• Perform daily administrative duties including record keeping, scanning, filing, document organization, and data entry
• Maintain accurate and organized service department records
• Assist with Guest Concierge responsibilities as needed
• Provide additional administrative and operational support to the Service Department as needed

Skills

Organizational skills

Attention to detail

Communication

Teamwork

Data entry

Professional demeanor

Phone and in-person guests

Job description

Service BDC & Guest Experience Coordinator

We are seeking a highly organized, customer-focused Service BDC & Guest Experience Coordinator to join our Service Department. This position plays an important role in creating an exceptional guest experience by driving service appointments, supporting our Service Advisors, coordinating Service Valet and loaner vehicles, and maintaining accurate service records.

The ideal candidate is dependable, professional, detail-oriented, and comfortable managing multiple responsibilities in a fast-paced dealership environment.

Key Responsibilities

• Handle inbound service calls and assist guests with scheduling service appointments
• Answer guest questions and provide professional, helpful communication
• Promote, schedule, and coordinate Service Valet appointments
• Manage the service loaner vehicle process, including scheduling, records, documentation, and vehicle tracking
• Follow up with guests regarding their service experience and help support overall guest satisfaction
• Perform daily administrative duties including record keeping, scanning, filing, document organization, and data entry
• Maintain accurate and organized service department records
• Assist with Guest Concierge responsibilities as needed
• Provide additional administrative and operational support to the Service Department as needed

What We're Looking For

• Strong organizational and administrative abilities
• High attention to detail and accuracy
• Professional and positive attitude
• Dependable with strong attendance and punctuality
• Comfortable speaking with guests by phone and in person
• Basic computer and data-entry skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Previous dealership, BDC, administrative, receptionist, or customer service experience is a plus, but not required

Schedule & Compensation

Starting Pay: $17.00 per hour
Hours: 40 hours per week
Schedule: Monday–Friday with a rotating Saturday schedule

Join Our Team

This is a great opportunity for someone who enjoys helping people while also being highly organized behind the scenes. You'll play an important role in keeping our Service Department running efficiently while helping deliver the level of service our guests expect.