Service BDC / Guest Experience Coordinator - Ford of Boerne

Ford of Boerne; Boerne (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Ford of Boerne is seeking a Service BDC & Guest Experience Coordinator to join the Service Department and help drive appointments while supporting service advisors. The role emphasizes organization, guest communication, and accurate record-keeping in a fast-paced dealership environment.

The ideal candidate is dependable, detail-oriented, and possesses strong phone and in-person communication skills. This position offers 40 hours per week with a Monday–Friday schedule and rotating Saturdays.

Qualifications

• Strong organizational and administrative abilities.
• High attention to detail and accuracy.
• Professional and positive attitude.
• Dependable with strong attendance and punctuality.
• Comfortable speaking with guests by phone and in person.
• Basic computer and data-entry skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience in dealership, BDC, administrative, receptionist, or customer service is a plus, but not required.

Responsibilities

• Handle inbound service calls and assist guests with scheduling service appointments.
• Answer guest questions and provide professional, helpful communication.
• Promote, schedule, and coordinate Service Valet appointments.
• Manage the service loaner vehicle process, including scheduling, records, documentation, and vehicle tracking.
• Follow up with guests regarding their service experience and help support overall guest satisfaction.
• Perform daily administrative duties including record keeping, scanning, filing, document organization, and data entry.
• Maintain accurate and organized service department records.
• Assist with Guest Concierge responsibilities as needed.
• Provide additional administrative and operational support to the Service Department as needed.

Skills

Organizational skills

Attention to detail

Professional communication

Phone etiquette

Data entry

Team player

Customer service experience

Tools

CRM software

Job description

Service BDC & Guest Experience Coordinator

We are seeking a highly organized, customer-focused Service BDC & Guest Experience Coordinator to join our Service Department. This position plays an important role in creating an exceptional guest experience by driving service appointments, supporting our Service Advisors, coordinating Service Valet and loaner vehicles, and maintaining accurate service records.

The ideal candidate is dependable, professional, detail-oriented, and comfortable managing multiple responsibilities in a fast-paced dealership environment.

Key Responsibilities

• Handle inbound service calls and assist guests with scheduling service appointments
• Answer guest questions and provide professional, helpful communication
• Promote, schedule, and coordinate Service Valet appointments
• Manage the service loaner vehicle process, including scheduling, records, documentation, and vehicle tracking
• Follow up with guests regarding their service experience and help support overall guest satisfaction
• Perform daily administrative duties including record keeping, scanning, filing, document organization, and data entry
• Maintain accurate and organized service department records
• Assist with Guest Concierge responsibilities as needed
• Provide additional administrative and operational support to the Service Department as needed

What We're Looking For

• Strong organizational and administrative abilities
• High attention to detail and accuracy
• Professional and positive attitude
• Dependable with strong attendance and punctuality
• Comfortable speaking with guests by phone and in person
• Basic computer and data-entry skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Previous dealership, BDC, administrative, receptionist, or customer service experience is a plus, but not required

Schedule & Compensation

Starting Pay: $17.00 per hour

Hours: 40 hours per week

Schedule: Monday–Friday with a rotating Saturday schedule

Join Our Team

This is a great opportunity for someone who enjoys helping people while also being highly organized behind the scenes. You'll play an important role in keeping our Service Department running efficiently while helping deliver the level of service our guests expect.

If you're dependable, organized, customer-focused, and ready to become an important part of a busy automotive service team.