Auto Service Assistant Manager - Lead Team, Deliver Quality

FullSpeed Automotive; Morris (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

FullSpeed Automotive is seeking an Assistant Manager to partner with the Store Manager in daily operations. The role splits time between service bay, front counter, and back office, delivering fast, friendly, high-quality automotive service while ensuring safety and cleanliness.

You will coach technicians and advisors, manage scheduling, onboard new staff, and help drive customer satisfaction and repeat business through strong leadership and hands-on guidance.

Qualifications

• 1+ years in retail, automotive service, or customer-facing leadership.
• Strong communication and interpersonal skills for leading a team.
• Comfortable in a fast-paced, hands-on environment including the service bay.
• Basic math and cash-handling; proficient with POS and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs.
• Flexible availability, including weekends and some holidays.
• High school diploma or equivalent required.

Responsibilities

• Support the Store Manager in supervising daily operations and lead in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver quality service.
• Assist with scheduling to ensure proper coverage during peak hours.
• Onboard and train new team members on procedures and systems.
• Foster a positive, team-oriented work environment reflecting brand values.
• Greet customers, explain services, and uphold speed, quality and trust.
• Recommend additional services per guidelines and vehicle needs.
• Resolve customer concerns promptly and professionally.
• Assist with store operations including cash handling and POS transactions.
• Monitor inventory levels and place orders as directed.
• Maintain a clean, organized shop and customer areas; enforce safety standards.
• Track daily sales, productivity, and KPIs to keep goals in focus.

Skills

Leadership

Communication

Hands-on

Cash handling

Driver's license

Stamina

Flexible hours

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Inventory systems

Job description

FullSpeed Automotive is seeking an Assistant Manager to partner with the Store Manager in daily operations. The role splits time between service bay, front counter, and back office, delivering fast, friendly, high-quality automotive service while ensuring safety and cleanliness.

You will coach technicians and advisors, manage scheduling, onboard new staff, and help drive customer satisfaction and repeat business through strong leadership and hands-on guidance.