Service Advisor

Bergey's; Manheim Township (PA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Vacation and PTO

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Job summary

Bergey’s Dodge Ram Fiat in Lancaster, PA is seeking a Service Advisor to greet customers, assess service needs, and prepare repair orders for approval. You will estimate costs, advise on services, and communicate clearly with customers about repairs and charges.

The role offers health benefits, 401k with profit sharing, paid holidays, PTO, and opportunities for advancement, with a focus on customer service and accurate estimates.

Qualifications

• Valid Driver's License.
• Successful completion of pre-employment background checks and drug screening.

Responsibilities

• Greet customers and listen to service needs to prepare repair orders.
• Estimate additional costs for repairs and obtain customer approval when needed.
• Advise customers on available services and repair options.
• Prepare repair orders with time, cost, and labor estimates and describe concerns for technicians.
• Explain work performed and charges to customers, ensuring clear communication.

Job description

Dodge Ram Fiat
Bergey's Dodge Ram Fiat
1475 Manheim Pike
Lancaster, PA 17601, USA

Dodge Ram Fiat
Bergey's Dodge Ram Fiat
1475 Manheim Pike
Lancaster, PA 17601, USA

Locations

Showing 1 location

Dodge Ram Fiat
Bergey's Dodge Ram Fiat
1475 Manheim Pike
Lancaster, PA 17601, USA

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• Operations
• Full-Time
• Requisition #: SERVI003341

Description

Bergey’s Inc.is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Employee Referral Program
• Employee Discount

Summary:

Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Location: Bergey's Dodge Ram Fiat- Lancaster, PA

Shift: Full Time

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Handles telephone inquiries regarding appointments and work in process.
• Keeps work area clean.
• Other tasks as assigned

Certificates, Licenses, Registrations

• Valid Driver's License
• Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.