Auto Service Advisor - Industry Leading Pay & Growth

Main Street Auto; Indianapolis (IN); On-site; USD 33,000 - 91,000; Full time

Job summary

Main Street Auto in Indianapolis is seeking a highly organized Service Advisor to join our automotive service team. You will be the primary contact for customers, managing their maintenance and repair needs while delivering a positive experience.

Responsibilities include scheduling appointments, explaining cost estimates, coordinating with technicians, and ensuring accurate service records. Excellent communication and a customer-focused mindset are essential for success in this role.

Qualifications

• High school diploma or equivalent required; automotive education a plus.
• Proven experience as a Service Advisor in the automotive industry.
• Excellent communication and interpersonal skills with customers and team members.
• Strong organizational and time management abilities.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software.
• Ability to work in a fast-paced environment with attention to detail.
• Customer-oriented mindset with a commitment to excellent service.

Responsibilities

• Greet customers and provide a warm, friendly atmosphere.
• Act as the main point of contact for customers and document their concerns.
• Listen actively and communicate concerns to service technicians.
• Schedule and confirm service appointments efficiently.
• Gather necessary vehicle information and advise on services and maintenance.
• Prepare cost estimates for parts, labor, and services.
• Explain estimates clearly and obtain customer approval for repairs.
• Create and manage repair orders and maintain service records.
• Coordinate with technicians to ensure timely completion of tasks.
• Follow up with customers to ensure satisfaction and address issues.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Attention to detail

Customer-oriented mindset

Education

High school diploma

Automotive education or certification (plus)

Tools

Automotive software

Job description

Main Street Auto in Indianapolis is seeking a highly organized Service Advisor to join our automotive service team. You will be the primary contact for customers, managing their maintenance and repair needs while delivering a positive experience.

Responsibilities include scheduling appointments, explaining cost estimates, coordinating with technicians, and ensuring accurate service records. Excellent communication and a customer-focused mindset are essential for success in this role.