Auto Service Advisor — Guest Experience & Growth

Schomp BMW; Highlands Ranch (CO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Pet insurance

401(k) matching

Paid time off

Disability insurance

On-site gym

Gym reimbursement

Employee Assistance Program

Vehicle/service discounts

Job summary

Schomp BMW is seeking a full-time Service Advisor in Highlands Ranch, CO. You will diagnose vehicle issues, communicate repair plans, prepare repair orders, and coordinate customer communication to ensure a smooth experience.

The role emphasizes hospitality, up-front estimates, and maintaining customer rapport while driving service revenue. Qualifications include prior service advisor experience in an automotive dealership, a valid driver's license, and a clean MVR.

Qualifications

• Automotive dealership service advisor experience is required.
• Must possess and maintain a valid driver's license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Responsibilities

• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems by listening to customer symptoms and inspecting vehicles.
• Prepares repair orders describing symptoms, problems, causes, repairs and services required.
• Maintains customer rapport by explaining estimates, obtaining approvals, and coordinating transportation if needed.

Skills

Service advisor experience

Valid driver's license

MVR check

Job description

Schomp BMW is seeking a full-time Service Advisor in Highlands Ranch, CO. You will diagnose vehicle issues, communicate repair plans, prepare repair orders, and coordinate customer communication to ensure a smooth experience.

The role emphasizes hospitality, up-front estimates, and maintaining customer rapport while driving service revenue. Qualifications include prior service advisor experience in an automotive dealership, a valid driver's license, and a clean MVR.