Automotive Service Advisor — Customer‑Centric Experience

Fowler Jeep of Boulder; Boulder (CO); On-site; USD 55,800 - 111,600; Full time

Benefits offered by this job

Medical insurance

401K employer matching

Paid Time Off

Parental Leave

Employee assistance program

Job summary

An automotive service provider in Boulder, CO, is seeking a skilled Service Advisor. This role requires excellent customer service skills to greet clients, schedule appointments, and liaise with technicians. Responsibilities include providing repair estimates, maintaining customer satisfaction scores, and managing client communications. The ideal candidate will have a valid driver's license and be able to handle minor customer concerns. Compensation ranges from $5,000 to $10,000, with a comprehensive benefits package offered.

Qualifications

• Valid Driver's License and MVR acceptable to our Insurance Carrier.
• Effective verbal and written communication skills.
• Ability to interpret documents like safety rules and operating instructions.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to technicians.
• Provide accurate estimates of repair and maintenance costs.
• Maintain Customer Satisfaction Index (CSI) scores.

Skills

Customer service expertise

Communication skills

Ability to upsell services

Job description

An automotive service provider in Boulder, CO, is seeking a skilled Service Advisor. This role requires excellent customer service skills to greet clients, schedule appointments, and liaise with technicians. Responsibilities include providing repair estimates, maintaining customer satisfaction scores, and managing client communications. The ideal candidate will have a valid driver's license and be able to handle minor customer concerns. Compensation ranges from $5,000 to $10,000, with a comprehensive benefits package offered.