Service Advisor: Customer Care & Vehicle Solutions

Schomp Honda; Fayetteville (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid Time off

Disability Insurance

Accident Insurance

Critical Illness Insurance

Overtime

Job summary

Schomp Honda in Greenwood Village, CO is seeking a Service Advisor to welcome customers, gather vehicle details, and communicate repair needs clearly. You will work with technicians to translate symptoms into accurate service guidance and cost estimates, while driving high levels of customer satisfaction.

The role emphasizes base pay plus commission, a full-time schedule, and long-term career growth within a respected dealership environment.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Experience as a Service Advisor, customer service classes.
• Minimum 2 years technical experience or on the job training.
• Above average energy level.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greeting customers promptly.
• Obtaining customer and vehicle information.
• Clearly reporting all vehicle symptoms as described by the customer.
• Determining and recommending needed maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Communicate with the technicians.
• Keep an even and organized flow of service to technicians.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verifying that the final invoice reconciles with the work performed on the repair order.
• Explaining all completed work and charges to customers.
• Perform other tasks as assigned.

Skills

Customer service

Service Advisor experience

Communication

Integrity

Energy level

Career focus

Education

Customer service classes

Job description

Schomp Honda in Greenwood Village, CO is seeking a Service Advisor to welcome customers, gather vehicle details, and communicate repair needs clearly. You will work with technicians to translate symptoms into accurate service guidance and cost estimates, while driving high levels of customer satisfaction.

The role emphasizes base pay plus commission, a full-time schedule, and long-term career growth within a respected dealership environment.