Auto Service Advisor — Growth & Incentives

River Oaks Kia; Calumet City (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on vehicles and services

Growth opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton River Oaks Hyundai in Illinois. You will act as the liaison between customers and technicians, presenting repair recommendations and keeping customers informed about maintenance options and timelines.

Responsibilities include writing repair orders with transparent cost estimates, delivering excellent service, and communicating with technicians and parts to ensure timely completion.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn new technology.
• Auto service advisor experience is a plus but not required.
• Willingness to undergo a background check as per local laws.
• Must be 18 years of age or older to comply with driving policy.

Responsibilities

• Work with customers to ensure all vehicle maintenance needs are addressed.
• Write repair orders with transparent cost and time estimates.
• Provide exceptional and timely communication, keeping customers updated throughout the process.
• Communicate frequently with technicians and parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Exceptional Customer Service

Tech Savvy

Auto service exp

Background check willing

18+ years old

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton River Oaks Hyundai in Illinois. You will act as the liaison between customers and technicians, presenting repair recommendations and keeping customers informed about maintenance options and timelines.

Responsibilities include writing repair orders with transparent cost estimates, delivering excellent service, and communicating with technicians and parts to ensure timely completion.