Automotive Service Advisor

Valley Hyundai; Aurora (IL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Discounts on services & vehicles

Growth opportunities

Job summary

Napleton's Valley Hyundai in Aurora, IL is seeking a Service Advisor to be the liaison between customers and technicians. You will present repair recommendations, manage vehicle service from start to finish, and ensure customer satisfaction in a fast-paced service lane.

Family-owned Ed Napleton Automotive Group offers a wide brand network, competitive pay, and comprehensive benefits. Prior advisor experience is a plus, but not required. Background checks apply.

Qualifications

• Excellent customer service skills and ability to communicate clearly.
• Tech-savvy and able to learn new Fixed Operations technology.
• Previous automotive Service Advisor experience is a plus but not required.

Responsibilities

• Work with customers to address vehicle maintenance needs.
• Write repair orders with cost and time estimates.
• Provide timely, transparent communication to customers throughout the process.
• Communicate with technicians and parts to ensure timely work completion.
• Maintain a positive attitude with customers and co-workers.
• Utilize Fixed Operations technology to support service delivery.

Skills

Customer service

Tech savvy

Job description

The Ed Napleton Automotive Group is looking for our nextServiceAdvisor.Located atNapleton's Valley Hyundai, theService Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranges between$70,000-$120,000+ per year.This includes incentive-based pay, so your skill and effort drive your income!
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.