Auto Service Advisor: Fast-Paced, Customer-Focused

M&L Chrysler Dodge Jeep Ram; Lexington (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Paid holidays

Paid vacation

Health insurance

Dental insurance

Vision insurance

Life insurance

Accident and Critical Illnessinsurance

Growth opportunities

Competitive pay plans

Job summary

M&L Chrysler Dodge Jeep Ram in Lexington, NC is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, guiding customers through service offerings, scheduling, and technical needs.

The role emphasizes teamwork, strong communication, and a positive, proactive attitude in a fast-paced dealership environment. Our benefits include 401(k), holidays, vacations, health coverage, and growth opportunities.

Qualifications

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Excellent oral and written communication skills
• Team player
• Must have a valid driver's license
• Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment

Responsibilities

• Oversee drive lane flow ensuring prompt, courteous service for customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently

Skills

Customer service

Communication

Teamwork

Basic computer skills

Driver's license

Fast-paced environment

Learn new technology

Electronic diagnostics

Education

High School Diploma or equivalent

Job description

M&L Chrysler Dodge Jeep Ram in Lexington, NC is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, guiding customers through service offerings, scheduling, and technical needs.

The role emphasizes teamwork, strong communication, and a positive, proactive attitude in a fast-paced dealership environment. Our benefits include 401(k), holidays, vacations, health coverage, and growth opportunities.