Auto Service Advisor: Fast-Paced, Customer-First

US Lawns; Bakersfield, Northern (CA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Jim Burke Ford Lincoln in Bakersfield, CA is seeking a Quick Lane Service Advisor to grow our business and community presence by delivering world-class customer service. You will evaluate vehicle needs, schedule service, and educate customers while maintaining professional appearance and strong communication.

The role requires post-secondary automotive training or equivalent experience, dealer-level background, a clean driving record, and the ability to work in a fast-paced team environment with

Qualifications

• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Broad scope of automotive mechanical/electrical knowledge
• Highly professional and dependable
• Two years of dealer-level or large facility experience preferred
• Post-secondary automotive training or equivalent work experience
• High school diploma or GED required
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record
• Strong computer and internet skills
• Able to drive both automatic and standard-transmission vehicles

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Sells needed commodities: brakes, batteries & tires
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

Skills

Excellent communication

Customer service

Problem solving

Automotive knowledge

Dependable

Education

Post-secondary automotive training

High school diploma or GED

Tools

Computer & Internet skills

Automatic & manual transmission driving

Job description

Jim Burke Ford Lincoln in Bakersfield, CA is seeking a Quick Lane Service Advisor to grow our business and community presence by delivering world-class customer service. You will evaluate vehicle needs, schedule service, and educate customers while maintaining professional appearance and strong communication.

The role requires post-secondary automotive training or equivalent experience, dealer-level background, a clean driving record, and the ability to work in a fast-paced team environment with