Quick Lane Service Advisor

Jim Burke Ford Lincoln; Bakersfield (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(K) Retirement Plan

Paid Vacation

Paid Holidays

Paid Sick Time

Company-Paid Life Insurance

Generous Discounts on Sales/Service/R#

Job summary

Jim Burke Ford Lincoln in Bakersfield, CA is seeking a Quick Lane Service Advisor to help grow the service business and our community presence with excellent communication and empathy. You will be dependable in supporting the team and delivering world-class customer service.

The ideal candidate has post-secondary automotive training or experience, a clean driving record, and strong computer and customer service performance.

Qualifications

• Post-secondary automotive training or equivalent required.
• Two years dealer-level or large facility experience preferred.
• High school diploma or GED required.
• Strong communication and customer service skills a must.

Responsibilities

• Schedules service for customers in person or by phone to ensure prompt diagnosis.
• Makes repair recommendations and manages delivery by setting expectations.
• Ensures documentation is complete and compliant with standards.
• Sells brakes, batteries, and tires as needed.
• Adheres to safety policies and participates in trainings and meetings.
• Educates and trains new staff when required.
• Performs other duties as assigned.

Skills

Communication

Customer service

Problem solving

Teamwork

Education

Post-secondary automotive training or equivalent

High school diploma or GED

Tools

Computer and Internet skills

Diagnostic tools

Job description

Job Description

The Quicklane Service Advisors are one of the most critical members of our team. They help to grow our business and our presence in the community. This is done by being knowledgeable about our products and services, having the experience to deliver excellent customer satisfaction, and being dependable in a manner which supports our team and our customers. They need to have excellent communication and interpersonal skills. They need to be able to have difficult conversations while showing empathy and concern for the customer and there needs.

Job Description

The Quicklane Service Advisors are one of the most critical members of our team. They help to grow our business and our presence in the community. This is done by being knowledgeable about our products and services, having the experience to deliver excellent customer satisfaction, and being dependable in a manner which supports our team and our customers. They need to have excellent communication and interpersonal skills. They need to be able to have difficult conversations while showing empathy and concern for the customer and there needs.

The ideal candidate has some post-secondary automotive training or experience, at least two years of dealer-level or large facility experience, a clean driving record, and a good technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Sells needed commodities: brakes, batteries & tires
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

Qualifications

• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Broad scope of automotive mechanical/electrical knowledge
• Highly professional and dependable
• Two years of dealer-level or large facility experience preferred
• Post-secondary automotive training or equivalent work experience
• High school diploma or GED required
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record
• Strong computer and internet skills
• Able to drive both automatic and standard-transmission vehicles

Company Description

Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged team members. Jim Burke Ford Lincoln is one of the top five Ford dealers in California and a recipient of the Ford Motor Company President’s Award—the highest honor bestowed upon a dealership. The dealership corporation was founded in 1913 and is one of the oldest in the nation. With almost 300 employees, our vision of “Building lasting relationships” has become the cornerstone of everything we do.

We are always looking for talented, self-motivated individuals to join our team.

Benefits

• An AWESOME place to work!
• Medical Insurance
• Dental Insurance
• 401(K) Retirement Plan
• Paid Vacation
• Paid Holidays
• Paid Sick Time
• Company-Paid Life Insurance
• Generous Discounts on Sales/Service/Rental
• Voluntary Benefits
• Paid Training
• Uniforms (For applicable position)

Quick Lane Auto Mall Schedule
7:30 - 5:30 Monday - Friday and Saturdays 8-5.