Auto Service Advisor — Growth & Benefits

Sanderson Lincoln; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and wellness benefits

Employee discounts on services

Career growth opportunities

Job summary

Sanderson Lincoln in Phoenix, AZ is seeking a Quicklane Advisor to provide exceptional customer service for our service lane. You will be the primary contact, ensuring vehicles are serviced promptly and accurately while delivering a positive experience.

The role emphasizes clear communication with technicians, organized records, and opportunities to promote additional services, with a collaborative team environment and employee discounts.

Qualifications

• High school diploma or equivalent.
• Experience in automotive service advising or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment while maintaining professionalism.

Responsibilities

• Greet customers and understand their Quicklane service needs.
• Communicate service status and recommendations with customers and technicians.
• Schedule and coordinate repair and maintenance services efficiently.
• Maintain accurate records of customer interactions, vehicle services, and parts orders.
• Address questions and concerns promptly and professionally to ensure satisfaction.
• Promote additional vehicle services and products as appropriate.

Skills

Customer service excellence

Communication

Interpersonal skills

Organizational skills

Teamwork

Education

High school diploma or equivalent

Job description

Sanderson Lincoln in Phoenix, AZ is seeking a Quicklane Advisor to provide exceptional customer service for our service lane. You will be the primary contact, ensuring vehicles are serviced promptly and accurately while delivering a positive experience.

The role emphasizes clear communication with technicians, organized records, and opportunities to promote additional services, with a collaborative team environment and employee discounts.