Quick Lane Auto Service Advisor — Fast-Paced Customer Care

US Lawns; Bakersfield (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(K) Retirement Plan

Paid Vacation

Paid Holidays

Paid Sick Time

Company-Paid Life Insurance

Discounts on Services

Voluntary Benefits

Paid Training

Uniforms

Job summary

Jim Burke Ford Lincoln in California is seeking a Quick Lane Service Advisor to uphold world-class customer service while promoting automotive services. You will schedule, upsell, and coordinate repairs, ensuring accurate documentation and customer satisfaction.

Exceptional communication and a positive team attitude are essential. The position requires a solid automotive background, a clean driving record, and the ability to work in a fast-paced environment.

Qualifications

• Excellent communication, customer service, and problem-solving skills.
• Broad scope of automotive mechanical/electrical knowledge.
• Highly professional and dependable.
• Two years of dealer-level or large facility experience preferred.
• Post-secondary automotive training or equivalent work experience.
• High school diploma or GED.
• Neat, clean, and professional appearance.
• Unrestricted driver's license and clean driving record.
• Strong computer and internet skills.
• Able to drive both automatic and standard-transmission vehicles.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Sells needed commodities: brakes, batteries & tires.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps educate/train new staff members.
• Performs other duties as assigned.

Skills

Communication

Customer service

Problem solving

Automotive knowledge

Professional appearance

Driver's license

Computer skills

Vehicle operation

Education

High school diploma or GED

Job description

Jim Burke Ford Lincoln in California is seeking a Quick Lane Service Advisor to uphold world-class customer service while promoting automotive services. You will schedule, upsell, and coordinate repairs, ensuring accurate documentation and customer satisfaction.

Exceptional communication and a positive team attitude are essential. The position requires a solid automotive background, a clean driving record, and the ability to work in a fast-paced environment.