Express Service Advisor: Customer-Focused Car Care

Neil Huffman Automotive Group; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life insurance

Paid vacation

401K

Short term disability

Direct deposit

Job summary

Neil Huffman Subaru is seeking an Express Service Advisor who will maintain client relationships during service transactions and help keep the service department running smoothly. You will greet customers, collect vehicle data, prepare estimates, explain costs and timeframes, and ensure repair orders are accurate.

A high school diploma and strong communication are essential; ASE certification is a plus. This on-site role at Neil Huffman Subaru in Louisville, KY offers opportunities in a

Qualifications

• High school diploma or equivalent is required.
• General knowledge of vehicle mechanical operations is preferred.
• ASE certification preferred; not mandatory.
• Excellent oral and written communication skills are essential.
• Professional personal appearance is required.

Responsibilities

• Maintain Customer Satisfaction Index (CSI) ratings at least comparable to dealer/zone/branch averages.
• Follow regulations governing hazardous waste disposal, OSHA know-how and related compliance.
• Ensure all repair documents are complete and legible.
• Provide labor and parts estimates; obtain customer approval for costs when needed.
• Greet customers promptly and manage waiting customers.
• Schedule appointments using dealership-approved forms.
• Obtain and verify customer and vehicle data.
• Advise customers on car maintenance per manufacturer specifications and menus.
• Explain additional work costs and timeframes to customers; secure approvals.
• Indicate repair instructions clearly on repair orders and ensure legibility.
• Follow progress of each repair order; update customers on changes in estimates or times.
• Handle telephone inquiries about work in progress and appointments.
• Deliver vehicles and address customer questions.
• Keep service department forms (pricing guides, maintenance menus, etc.) up-to-date.

Skills

Communication skills

Professional appearance

Vehicle knowledge

Customer service

Education

High school diploma or equivalent

ASE certification preferred

Job description

Neil Huffman Subaru is seeking an Express Service Advisor who will maintain client relationships during service transactions and help keep the service department running smoothly. You will greet customers, collect vehicle data, prepare estimates, explain costs and timeframes, and ensure repair orders are accurate.

A high school diploma and strong communication are essential; ASE certification is a plus. This on-site role at Neil Huffman Subaru in Louisville, KY offers opportunities in a