Auto Service Advisor - Customer Focus, Growth & Benefits

Sheehy Auto Stores; Glen Burnie (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Vision and Dental insurance

Paid maternity/paternity after 1 year

Paid training

Career advancement

401(k) and profit sharing

Job summary

Sheehy Auto Stores seeks a Service Advisor to greet customers, assess repair needs, and coordinate with service technicians. You will present options with integrity and provide accurate cost estimates while building lasting customer relationships.

Responsibilities include managing warranties, following up on repairs, and ensuring high-quality service. Eligibility requires strong communication, organizational skills, and the ability to work in a fast-paced dealership environment.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Ability to work in a fast-paced environment with limited supervision.
• Compliance with all laws and company policies; authorized to work in the USA.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customer needs and articulate repair requirements to technicians.
• Present recommended services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion of work.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and associated costs to customers.
• Maintain CSI scores per dealership standards.

Skills

Customer communication

Organization

Fast-paced environment

Pre-employment checks

Motor Vehicle Report check

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores seeks a Service Advisor to greet customers, assess repair needs, and coordinate with service technicians. You will present options with integrity and provide accurate cost estimates while building lasting customer relationships.

Responsibilities include managing warranties, following up on repairs, and ensuring high-quality service. Eligibility requires strong communication, organizational skills, and the ability to work in a fast-paced dealership environment.