Auto Service Advisor: Drive Customer Care & Service Sales

Patrick Motor Group; Auburn (MA); On-site; USD 75,000 - 120,000; Full time

Job summary

Patrick Motor Group in Auburn, MA seeks a Corporate Full Time Service Advisor to be the primary contact for customers at our service center, coordinating with technicians to address maintenance and repair needs.

You will strive to exceed KPIs, provide options to customers, handle scheduling, parts availability, and payments, while delivering superior service and building repeat business.

Qualifications

• Understanding of automotive technology and the automotive industry.
• Intermediate computer and communication skills.
• Strong decision-making and organizational abilities.
• Attention to detail.
• Ability to read, write, understand and speak English.
• Valid U.S. Driver’s License.
• High school diploma or GED.

Responsibilities

• Greet customers and address concerns.
• Communicate with technicians regarding repairs and alternatives.
• Liaise with service for parts ordering and availability.
• Explain products and service options to customers.
• Answer questions in person, by phone, email or chat about outcomes and scheduling.
• Provide information on warranties, cost savings, and trade-in vs fixing.
• Call customers about service changes or pickup times.
• Ensure service details and payments are accurate.
• Listen to customer needs and guide vehicle offerings.
• Deliver superior service to encourage repeat business.
• Meet monthly targets and collaborate with teams.
• Be punctual and team-oriented.
• All other duties assigned by management.

Skills

Automotive industry knowledge

Communication skills

English proficiency

Customer service

Computer skills

Education

High school diploma or GED

Tools

Computer skills

Job description

Patrick Motor Group in Auburn, MA seeks a Corporate Full Time Service Advisor to be the primary contact for customers at our service center, coordinating with technicians to address maintenance and repair needs.

You will strive to exceed KPIs, provide options to customers, handle scheduling, parts availability, and payments, while delivering superior service and building repeat business.