Auto Service Advisor: Customer Trust & Growth

GreatWater 360 Auto Care; Maineville (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Parental Leave

401(k) Match

Paid time off and holidays

Teammate Discounts

Job summary

GreatWater Garage is seeking an experienced Service Advisor/Service Writer for our Maineville, OH shop. You will be the main link between customers and technicians, helping with service questions, estimates, and authorizations while supporting the workflow with your organizational skills.

The role emphasizes customer service, sales and teamwork in a fast-paced environment with modern tools and a strong community shop culture. Valid driver's license and a high school diploma are required.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Comfortable using computer systems and shop management software.
• Basic mechanical knowledge is a plus.
• High school diploma or GED required.
• Valid driver's license with acceptable driving record.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and communicate recommendations clearly.
• Obtain customer authorization for repairs.
• Work closely with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations when needed to support workflow.

Skills

Customer service

Sales experience

Communication

Organizational skills

Driver's license

Education

High school diploma or GED

Tools

Shop management software

Computers

Job description

GreatWater Garage is seeking an experienced Service Advisor/Service Writer for our Maineville, OH shop. You will be the main link between customers and technicians, helping with service questions, estimates, and authorizations while supporting the workflow with your organizational skills.

The role emphasizes customer service, sales and teamwork in a fast-paced environment with modern tools and a strong community shop culture. Valid driver's license and a high school diploma are required.