Auto Service Advisor - Customer-Focused with Growth

GreatWater 360 Auto Care; Danville (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Job summary

GreatWater 360 Auto Care in Danville, IN is seeking an experienced Automotive Service Advisor/Service Writer to be the primary link between customers and our technician team. You’ll greet clients, document service needs, and present repair estimates while ensuring a smooth shop workflow.

We offer competitive hourly pay with monthly performance opportunities and a culture that blends neighborhood-shop personal touch with the support of a growing automotive network.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Comfortable using computer systems and shop management software.
• Basic mechanical knowledge is a plus.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and communicate recommendations clearly.
• Obtain customer authorization for repairs.
• Work closely with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations when needed to support workflow.

Skills

Service Advisor

Sales experience

Customer service

Communication

Shop software

Education

High school diploma or GED

Tools

Shop management software

Job description

GreatWater 360 Auto Care in Danville, IN is seeking an experienced Automotive Service Advisor/Service Writer to be the primary link between customers and our technician team. You’ll greet clients, document service needs, and present repair estimates while ensuring a smooth shop workflow.

We offer competitive hourly pay with monthly performance opportunities and a culture that blends neighborhood-shop personal touch with the support of a growing automotive network.