Tech-Savvy Service Advisor + 401k Matching

AutoNation; Corpus Christi (TX); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Employee discounts on vehicles and 
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YouDecide discounts

Job summary

AutoNation in Corpus Christi, TX is seeking a Service Advisor to bridge Service Technicians and customers, explaining recommendations and identifying upsell opportunities.

In this role you will schedule appointments, greet customers, assess vehicle needs through walk-arounds, inspections and test drives, and produce repair orders with cost and time estimates. You will communicate with technicians and provide an exceptional customer experience.

Qualifications

• High school diploma or equivalent.
• Exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Organizational skills

Tech-savvy

Education

High school diploma

Tools

CRM software

Job description

AutoNation in Corpus Christi, TX is seeking a Service Advisor to bridge Service Technicians and customers, explaining recommendations and identifying upsell opportunities.

In this role you will schedule appointments, greet customers, assess vehicle needs through walk-arounds, inspections and test drives, and produce repair orders with cost and time estimates. You will communicate with technicians and provide an exceptional customer experience.