Auto Service Advisor: Cost-Savvy & Customer-Focused

Auto Recruitment USA; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Auto Recruitment USA is seeking a full-time Service Advisor for a family-owned dealership in New York. The role mainly sits in an office, with frequent visits to the repair shop, greeting customers and directing them to available technicians.

You will consult with technicians about repairs and alternatives, explain service outcomes, costs, and warranty protections, and help customers decide between service and trade-in options while overseeing scheduling and workflow.

Responsibilities

• Greeting customers and directing them to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Overseeing and managing the service center’s scheduling and workflow
• Informing customers of changes in service or when their vehicle is ready to be picked up

Job description

Auto Recruitment USA is seeking a full-time Service Advisor for a family-owned dealership in New York. The role mainly sits in an office, with frequent visits to the repair shop, greeting customers and directing them to available technicians.

You will consult with technicians about repairs and alternatives, explain service outcomes, costs, and warranty protections, and help customers decide between service and trade-in options while overseeing scheduling and workflow.