Auto Service Advisor: Customer-Focused Experience

Paycom; Smithfield (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Deacon Jones Auto Park in Smithfield, NC is seeking a Service Advisor to be the primary contact for customers seeking vehicle maintenance and repair services. You will greet customers, assess service needs, prepare repair orders, and coordinate repairs with technicians to ensure a smooth repair process.

You will provide cost estimates, obtain authorizations, monitor progress, explain charges at delivery, and educate customers on proper vehicle care and preventative maintenance.

Qualifications

• Experience explaining technical information to customers.
• Strong knowledge of automotive maintenance and repair processes.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers and gather vehicle and service information.
• Conduct walk-around inspections and document condition.
• Identify vehicle issues through questioning, inspections, and test drives.
• Review service history and recommend maintenance per guidelines.
• Present maintenance menus and explain services.
• Prepare repair orders with labor and parts estimates.
• Coordinate repairs with technicians and service staff.
• Inform customers of progress and obtain additional authorizations as needed.
• Explain completed work and maintenance recommendations at delivery.

Skills

Customer service

Communication skills

Explain technical information

Automotive knowledge

Organizational skills

Time management

Computer proficiency

Driver's license

Job description

Deacon Jones Auto Park in Smithfield, NC is seeking a Service Advisor to be the primary contact for customers seeking vehicle maintenance and repair services. You will greet customers, assess service needs, prepare repair orders, and coordinate repairs with technicians to ensure a smooth repair process.

You will provide cost estimates, obtain authorizations, monitor progress, explain charges at delivery, and educate customers on proper vehicle care and preventative maintenance.