Experienced Service Advisor: Customer Care & Upsell

PAG CDJR LN LLC; Smithville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

PAG CDJR LN LLC in Smithville, NC is seeking a Service Advisor to greet customers, schedule appointments, and guide them through the repair process.

You will present service options, inform about recalls, calculate estimates for parts and labor, and communicate status to customers while upholding SOPs.

Strong sales aptitude and ability to work with technicians preferred; must be authorized to work in the USA and pass background checks.

Qualifications

• Experience as a Service Advisor is preferred.
• Sales experience is required or preferred.
• High school diploma or equivalent.
• Authorized to work in the USA.
• Pre-employment testing including background checks, MVR, and drug screen.

Responsibilities

• Schedule appointments with customers.
• Meet and greet customers at their vehicle.
• Utilize the e-Advisor tool on every vehicle.
• Perform walkarounds per SOP guidelines.
• Execute service SOP at all times.
• Present soft sale menu items during write-up.
• Inform customers of open recalls related to their vehicle.
• Use AutoPoint and maintain high usage.
• Deliver vehicle with each customer interaction.
• Update open repair orders daily.
• Coordinate with customers and technicians to identify required maintenance.
• Advise customers on necessary or suggested services and promotions.
• Compute costs for parts and labor to restore vehicle as requested.
• Enter itemized estimates on service orders and explain to customers.

Skills

Sales experience

Service Advisor experience

Education

High school diploma or equivalent

Job description

PAG CDJR LN LLC in Smithville, NC is seeking a Service Advisor to greet customers, schedule appointments, and guide them through the repair process.

You will present service options, inform about recalls, calculate estimates for parts and labor, and communicate status to customers while upholding SOPs.

Strong sales aptitude and ability to work with technicians preferred; must be authorized to work in the USA and pass background checks.