Auto Service Advisor – Earn $50K–$200K

Sheehy Division; Springfield (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one年

Paid Training

Career Advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores in Springfield, Virginia is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work and help customers feel welcome and confident that their needs are met.

You will greet customers, listen to repair needs, present options, provide accurate estimates, and support the service department to maintain CSI. This is a full-time, on-site role with opportunities for advancement based on performance.

Qualifications

• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Skills

Customer communication

Organizational skills

Fast-paced environment

Tools

Reynolds & Reynolds DMS

Job description

Sheehy Auto Stores in Springfield, Virginia is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work and help customers feel welcome and confident that their needs are met.

You will greet customers, listen to repair needs, present options, provide accurate estimates, and support the service department to maintain CSI. This is a full-time, on-site role with opportunities for advancement based on performance.