Auto Service Advisor - Customer Focus & Growth

Ken Garff Automotive Group; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Ken Garff Kia Phoenix is seeking a Service Advisor to warmly greet customers, identify service needs, explain inspections, and present accurate estimates with clear timelines.

You will use the DMS and other software to access service histories, schedule appointments, review work, collect payments, and ensure thorough follow-up while delivering exceptional customer service in a fast-paced environment. Competitive benefits and growth opportunities are offered.

Qualifications

• Friendly and cooperative demeanor required.
• Ability to connect quickly and build relationships with customers.
• Motivated, patient and precise in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates, estimates, and inspection results to customers.

Skills

Customer service

Communication

Relationship-building

Teamwork

Sales awareness

Tools

Dealer Management System (DMS)

Job description

Ken Garff Kia Phoenix is seeking a Service Advisor to warmly greet customers, identify service needs, explain inspections, and present accurate estimates with clear timelines.

You will use the DMS and other software to access service histories, schedule appointments, review work, collect payments, and ensure thorough follow-up while delivering exceptional customer service in a fast-paced environment. Competitive benefits and growth opportunities are offered.