Auto Service Advisor — Customer Focus & Growth

Friendship Automotive Enterprises; Forest City (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Company Holidays

Wellness Reimbursement

Gym Reimbursement

Job summary

Friendship Automotive Enterprises in Forest City is seeking a Service Advisor to greet customers, document vehicle issues, and recommend maintenance while delivering accurate estimates. You will monitor the service process and communicate progress to customers, ensuring accurate invoices.

Ideal candidates are reliable, self-motivated, and comfortable in a fast-paced, process-driven environment with a professional appearance.

Qualifications

• A strong focus on providing the best customer service around.
• Excellent communication skills, both written and in person.
• The ability to work well in a process-driven environment.
• The desire to work in a fast paced position.
• A focus on detail and organization.
• A professional, well-groomed personal appearance.

Responsibilities

• Greet customers promptly to obtain contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend necessary maintenance or repairs.
• Prepare an accurate estimate for the cost of services.
• Monitor the service process and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Skills

Customer service focus

Excellent communication skills

Process-driven

Team-oriented

Detail-oriented

Professional appearance

Job description

Friendship Automotive Enterprises in Forest City is seeking a Service Advisor to greet customers, document vehicle issues, and recommend maintenance while delivering accurate estimates. You will monitor the service process and communicate progress to customers, ensuring accurate invoices.

Ideal candidates are reliable, self-motivated, and comfortable in a fast-paced, process-driven environment with a professional appearance.