Service Advisor

DONNYS AUTOMOTIVE LLC; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

Job summary

DONNYS AUTOMOTIVE LLC in Albuquerque, NM is seeking a motivated Service Advisor to connect customers with our technicians. This role is key to making sure every vehicle receives the proper care.

Join a supportive team that values your contributions while delivering excellent service to our customers. With a focus on satisfaction, you'll help manage vehicle repairs and ensure high standards are met.

We offer benefits including employee discounts, health insurance, and a chance to grow with us.

Qualifications

• Experience as a Service Advisor or in automotive customer service preferred.
• Strong knowledge of automotive repair and maintenance services.
• Proficient with service management software and basic computer skills.

Responsibilities

• Greet customers and document service needs accurately.
• Communicate repair recommendations clearly to customers.
• Coordinate with technicians for timely vehicle repairs.
• Provide repair order updates and follow up with customers.
• Upsell services based on inspections and guidelines.
• Process invoices, payments, and warranty claims accurately.

Skills

Customer service mindset

Automotive knowledge

Communication skills

Multitasking

Tools

Service management software

Job description

Benefits

• Employee discounts
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

About the Role

Donny's Automotive LLC in Albuquerque, NM is looking for a motivated and customer-focused Service Advisor to join our team! This is a fantastic opportunity to be the bridge between our valued customers and our skilled technicians, ensuring every vehicle gets the care it deserves. If you thrive in a fast-paced automotive environment and love delivering top-notch service, we want to hear from you!

Responsibilities

• Greet customers and conduct vehicle write-ups, accurately documenting service needs and concerns
• Communicate repair recommendations, estimates, and timelines clearly to customers
• Coordinate with technicians to ensure timely and accurate vehicle repairs and maintenance
• Provide repair order updates and follow up with customers throughout the service process
• Upsell recommended services and maintenance based on vehicle inspections and manufacturer guidelines
• Process invoices, payments, and warranty claims accurately upon job completion
• Maintain high customer satisfaction scores and address any service-related concerns professionally

Requirements

• Prior experience as a Service Advisor or in an automotive customer service role preferred
• Strong knowledge of automotive repair and maintenance services
• Excellent communication and interpersonal skills with a customer-first mindset
• Ability to multitask and manage a high-volume service drive efficiently
• Proficiency with service management software and basic computer skills
• Valid driver's license with a clean driving record
• ASE or manufacturer certifications are a plus

About Us

Donny's Automotive LLC is a trusted name in automotive repair and service in the Albuquerque, NM community. We've built our reputation on honest, reliable work and a genuine commitment to keeping our customers safe on the road. Our team is our greatest asset, and we pride ourselves on fostering a supportive, team-oriented workplace where skilled professionals can grow and thrive.