Automotive Service Advisor: Customer Care & Scheduling

Complete Auto Care LLC; Clarksville (TN); On-site; USD 38,000 - 56,000; Full time

Job summary

A&R Complete Auto Care in Clarksville, TN is seeking an Automotive Service Advisor to connect with customers, translate their concerns into actionable service plans, and collaborate with technicians for timely repairs. This role emphasizes strong communication, problem solving, and precise documentation in a busy shop environment.

Ideal candidates bring automotive knowledge, customer-service experience, and proficiency with service software.

Qualifications

• Previous experience as a Service Advisor or strong automotive industry background.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Knowledge of automotive systems and components.
• Proficiency in using computer software and systems.

Responsibilities

• Communicate with customers to understand vehicle issues and concerns.
• Provide accurate estimates for repairs and services.
• Schedule appointments and manage workflow in the service department.
• Follow up with customers to ensure satisfaction and address concerns.
• Work closely with technicians to ensure timely and quality service.
• Maintain customer records and service history.
• Stay up-to-date on automotive trends and technologies.

Skills

Customer service

Communication

Problem solving

Multitasking

Automotive knowledge

Software proficiency

Job description

A&R Complete Auto Care in Clarksville, TN is seeking an Automotive Service Advisor to connect with customers, translate their concerns into actionable service plans, and collaborate with technicians for timely repairs. This role emphasizes strong communication, problem solving, and precise documentation in a busy shop environment.

Ideal candidates bring automotive knowledge, customer-service experience, and proficiency with service software.