Auto Service Advisor & Customer Experience Leader

Holz Motors; Hales Corners (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental Plan available

Life insurance

401k plan and Profit Sharing

Paid Holiday and Vacation

Career advancement opportunities

Employee vehicle purchase plans

Local event tickets

Discounts on products and services

Job summary

Holz Motors in Hales Corners, WI, is seeking a Service Advisor to join our Service Department. You will be the first point of contact for customers, scheduling appointments, writing repair orders, and supporting customers throughout their visit.

Ideal candidates bring strong customer service skills from retail or hospitality, with the ability to coordinate work, communicate clearly, and help deliver world-class service in a friendly, professional environment.

Qualifications

• Organized and friendly personality.
• Proven success in a customer service or sales-related role.
• Ability to oversee and coordinate the work of others.
• Strong time-management skills.
• Excellent communication skills.
• Professional appearance and demeanor.
• Experience with Tekion is a plus!!

Responsibilities

• Deliver prompt, courteous, and efficient customer care.
• Set appointments and write repair orders for
• Serve as concierge support for customer inquiries by phone or in person
• Ensure customers receive clear communication and world-class service
• Maintain consistent selling of technician time and distribute work efficiently
• Carry out additional tasks that help enhance the overall customer experience

Skills

Customer service

Sales experience

Coordination

Time management

Communication skills

Professional appearance

Tools

Tekion

Job description

Holz Motors in Hales Corners, WI, is seeking a Service Advisor to join our Service Department. You will be the first point of contact for customers, scheduling appointments, writing repair orders, and supporting customers throughout their visit.

Ideal candidates bring strong customer service skills from retail or hospitality, with the ability to coordinate work, communicate clearly, and help deliver world-class service in a friendly, professional environment.