Auto Service Advisor: Customer Liaison & Support

Holman Enterprises; Fort Washington (MD); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Parental Leave

Tuition Reimbursement

Job summary

Holman Enterprises is seeking an Assistant Service Advisor to greet customers, assess service needs, and coordinate between customers and technicians. You will provide administrative support to service teams and help ensure timely follow-up when advisors are unavailable.

Ideal candidates have 2+ years in administrative roles, a high school diploma, strong communication, and a valid driver's license. This on-site role offers competitive wages and benefits.

Qualifications

• 2+ years’ experience in administrative services or related fields.
• High School Diploma or equivalent.
• Excellent written and verbal communication skills and ability to work within a team.
• Valid driver’s license and a good driving record.

Responsibilities

• Welcome customers and ensure they receive prompt, courteous and effective service.
• Interact with customers via phone or in person to determine service needs and prioritize required services.
• Use a consultative approach to educate customers on services and products.
• Serve as a liaison between technicians and customers.
• Provide administrative support to Service Advisors.
• Follow up with all service customers when their assigned advisor is absent.
• Continue to train alongside experienced advisors to gain knowledge of skills needed to become a successful advisor.
• Complete and maintain all company and dealer training requirements for the advisor position.

Skills

Customer service

Communication

Administrative support

Teamwork

Education

High School Diploma or equivalent

Job description

Holman Enterprises is seeking an Assistant Service Advisor to greet customers, assess service needs, and coordinate between customers and technicians. You will provide administrative support to service teams and help ensure timely follow-up when advisors are unavailable.

Ideal candidates have 2+ years in administrative roles, a high school diploma, strong communication, and a valid driver's license. This on-site role offers competitive wages and benefits.