Customer-Focused Service Advisor | Growth & Benefits

Krause Auto Group; Alpharetta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities—we\u0

Job summary

Krause Auto Group is seeking an Automotive Service Advisor to join our Alpharetta service team. You will be the main link between customers and our technicians, guiding repairs and scheduling to ensure a seamless service experience.

This role rewards clear communication, organization, and teamwork. We offer a supportive, family-owned culture with growth opportunities, competitive benefits, and long-term career stability for building strong customer relationships and technician collaboration.

Qualifications

• Valid driver’s license with a clean driving record.
• Previous automotive service advisor or dealership experience preferred.
• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Leadership ability and experience working with teams.
• Positive attitude and self-motivated work ethic.
• Proven ability to deliver strong customer satisfaction results.
• Professional appearance and polished communication style.
• Ability to work independently while collaborating with others effectively.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster strong relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented culture within the service department.
• Participate in training and ongoing process improvement initiatives.

Skills

Communication skills

Customer service

Organized

Multitasking

Leadership

Team collaboration

Professional appearance

Self-motivated

Job description

Krause Auto Group is seeking an Automotive Service Advisor to join our Alpharetta service team. You will be the main link between customers and our technicians, guiding repairs and scheduling to ensure a seamless service experience.

This role rewards clear communication, organization, and teamwork. We offer a supportive, family-owned culture with growth opportunities, competitive benefits, and long-term career stability for building strong customer relationships and technician collaboration.