Auto Service Advisor & Customer Experience Champion

Serra Kia Trussville; Highland (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

PTO

Employee discounts

Career growth

Job summary

Serra Kia Trussville is seeking a Service Writer with automotive service advisor experience and a valid driver's license. You will meet with customers, determine needs, provide outstanding service, and oversee quality control.

Responsibilities include monitoring vehicle progress, updating customers, increasing profitability through promotions, supervising technicians, and helping develop standard operating procedures. Excellent communication and multitasking are essential for success.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license and clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

Automotive service advisor experience

Customer service

Multitasking

Time management

English fluency

Education

High school diploma or equivalent

Commercial driver’s license (CDL)

Job description

Serra Kia Trussville is seeking a Service Writer with automotive service advisor experience and a valid driver's license. You will meet with customers, determine needs, provide outstanding service, and oversee quality control.

Responsibilities include monitoring vehicle progress, updating customers, increasing profitability through promotions, supervising technicians, and helping develop standard operating procedures. Excellent communication and multitasking are essential for success.