Service Advisor

Tony Serra Highland Nissan; Highland Charter Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life insurance

401k

PTO

Employee discounts

Career growth opportunities

Job summary

Tony Serra Highland Nissan is seeking a Service Writer with automotive service advisor experience and a valid driver's license. You will meet with customers, determine needs, provide exceptional service, and oversee quality control throughout the service process.

Responsibilities include tracking vehicle progress, maintaining professionalism, and supporting profitability through sales and promotions. Equal opportunity employer and community-focused initiative are noted in the job description.

Qualifications

• High school diploma or equivalent required.
• Valid commercial driver’s license (CDL) and clean driving record.
• Accredited service advisor training in customer satisfaction and quality control.
• Automotive service advisor experience.
• Fluent reading/writing/speaking of English.
• Ability to stay focused and handle interruptions.
• Multitasking across tasks and customers.
• Proficient use of computers and business systems.

Responsibilities

• Meet with customers to determine repair and service needs.
• Build customer relationships to increase satisfaction.
• Maintain standards of ethics, image, orderliness, and customer service.
• Monitor vehicle progress and provide frequent updates to customers.
• Help maximize sales and retail promotions for profitability.
• Oversee technicians, manage time, parts, and job completion times.
• Participate in quality control and SOP development as appropriate.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Education

High school diploma or equivalent

Valid CDL license

Job description

Job Summary:

We are looking for aService Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Life insurance
• 401k
• PTO
• Employee discounts
• Career growth opportunities

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us:

Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.