Automotive Customer Service Advisor

Serra Automotive Group; Grand Blanc, Northern (MI, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid time off

Employee discounts

Career growth opportunities

Job summary

Serra Automotive Group in Grand Blanc, MI is seeking a Service Writer to join our team. The ideal candidate has automotive service advisor experience, a valid driver’s license, and strong customer service and communication skills.

You will meet with customers, assess needs, coordinate repairs, and monitor progress with technicians to ensure quality and timely service. Training is available for the right candidate.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Strong customer service and communication skills.
• Experience as an automotive service advisor is a plus.
• Good organizational and multitasking abilities.
• Familiar with automotive repair processes and quality control.

Responsibilities

• Meet with customers to determine repair and service needs.
• Provide excellent customer service and build relationships.
• Monitor vehicle progress and update customers regularly.
• Oversee technicians, parts ordering, and time management.
• Support quality control and help document standard procedures.

Skills

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Job Summary

We are looking for aService Writer to join our team! This is truly a rewarding career opportunity. The most desired candidate will have automotive service advisor experience and a valid driver's license. We are willing to invest in training for any applicant that can demonstrate good customer service and communication skills. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. This position is available as a result of the promotion of our current associate.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Life insurance
• 401k
• PTO
• Employee discounts
• Career growth opportunities

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid driver’s license & clean driving record
• Positive disposition with a genuine problem solver attitude
• Prior training in automotive repair, service advisor skills, customer satisfaction, and/or quality control is helpful
• Good organizational skills
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us:

Headquartered in Birmingham, Alabama and with a presence in Michigan, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.