Auto Service Advisor: Customer Experience Champion

Gill Auto Group; Gilroy (CA); On-site; USD 44,640 - 100,440; Full time

Benefits offered by this job

Paid training and development

Medical, Vision and Dental Benefits

401(k) with company match

Paid Holidays

Employee appreciation lunches

Employee bonus for referrals

Employee discounts

Excellent culture

Room for growth

Job summary

Gill Auto Group is seeking a team member for their Gilroy location, focusing on providing excellent customer service in the automotive industry. The role includes greeting customers, obtaining vehicle information, and ensuring customer satisfaction throughout the service process.

Candidates should demonstrate a proven track record of exceptional customer service and possess high energy levels. The position offers significant potential for income and growth within a supportive culture.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Previous customer service experience is required.
• Above average energy level preferred.
• Desire for a long term career with a growing organization.
• Personal and professional integrity essential.

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Clearly report all vehicle symptoms as described by the customer.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer Satisfaction

Customer Service Experience

Energy Level

Integrity

Job description

Gill Auto Group is seeking a team member for their Gilroy location, focusing on providing excellent customer service in the automotive industry. The role includes greeting customers, obtaining vehicle information, and ensuring customer satisfaction throughout the service process.

Candidates should demonstrate a proven track record of exceptional customer service and possess high energy levels. The position offers significant potential for income and growth within a supportive culture.